Frequently Asked Questions

Phase Eight Frequently Asked Questions

Placing an Order

How do I place an order?
How safe is shopping on
How do I know which size to choose?
Can I order from and collect from a store?
Can I return my order to a Phase Eight store?
Can I return Bridal wear to a Phase Eight store?
What is your policy on returning sale items?
I’ve placed an order but wish to cancel/change my order, what can I do?
How can I pay for my order?


Where do you deliver?
Do you deliver overseas?
Can you deliver to an address other than my billing address?
How much do I pay for Postage and Packing?
What if I’m out when the courier tries to deliver my order?
How long will my delivery take to arrive?
How do I return an item I’ve ordered online?
Studio 8 - Returns - to Stores
What is your Returns Policy?


What happens if I forget my password?
How do I change my personal details?
How do I subscribe to the Phase Eight newsletter?
How do I use a promotional code?
How do I contact
Email Me When Back In Stock
Do you process mail orders?
Do you accept Maestro payments in your stand-alone stores?
How do I claim my student discount?

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