Privacy Policy

Phase Eight - Privacy Policy


Your Privacy Is Important To Us

Phase Eight takes your privacy very seriously. We do not use the information you provide to us to learn any more about you other than what is required to meet your orders, to provide you with a better shopping experience, or where we are under a legal obligation to do so. Any contact details gathered through press or customer enquiries will not be used for marketing purposes unless you have asked us to send these to you or consented to us sending these to you.

Information we may collect from you

We may collect and process the following information about you:

  • information that you provide by filling in forms on our site, such as when you create an online account in order to purchase products, personalising our site with your preferences or requesting further services.
  • information that you provide when requesting any marketing information, when you enter promotions, when you respond to a survey and/or when you report a problem with our site.
  • details of transactions you carry out through our website and of the fulfilment of your orders (however we never store your payment details).
  • details of your visits to our site and the resources that you access to visit our site (for example, URL addresses, traffic data etc.).
  • information about yourself provided by you to us for specific purposes.
  • if you contact us, we may keep a record of that correspondence.

If you send us personal information which identifies you via email, we may keep your email and your email address to help us improve our services. To the extent any statistical data is collected about our users’ browsing actions this does not identify the individual concerned. Please note that information may be obtained about general internet usage through use of a cookie file, and further details about our use of cookies is set out in our Cookie Policy.

Sensitive personal information

We do not seek to collect sensitive personal information (i.e. information relating to race or ethnic origin, political opinions, religious or other beliefs, trade union membership, physical or mental health, sexual orientation or criminal records). We recommend that you do not provide such information to us, but to the extent you choose to do so this will mean that you have given explicit consent (and we have accepted) for us to use the information for the reasons set out in this policy.

How we store your information
How we use your information
Access to your information