Delivery and Returns


Phase Eight - Delivery and Returns Policy

Delivery

We deliver using a courier service and a signature will need to be obtained for every delivery.
We deliver to BFPO addresses. We do not deliver to university addresses.
Please be advised that when ordering to a business address, the driver will only be able to deliver up to the first floor, as the courier cannot deliver to any other floors.


UK Delivery

Country

Delivery Charge

Lead Time (Working Days)

UK standard delivery

FREE on orders over £50
(£2.95 on orders under £50)

3-5

UK express delivery

£5.95

1-2

UK collect from store

FREE

3-5

UK Express collect from store

£3.95

1-2


Standard delivery to England, Wales, Scotland, Channel Islands and Northern Ireland is sent by Hermes(www.hermes-europe.co.uk).

UK Express Delivery is sent by DX (www.dxdelivery.com). Due to delivery restrictions we are unable to offer express delivery to the following areas: Coll, Colonsay, Corrour, Eigg & Muck, Lewis, Mallaig, Mull, Orkney, Rhum & Canna, Shetlands, Guernsey, Isle of Man, Jersey, Northern Ireland. Deliveries to these locations will be sent via standard delivery only.

Collect from store is available only in UK Phase Eight stand-alone stores. UK express collect from store orders placed Monday to Friday before 12pm will be delivered the next day including Saturday. Any orders placed after 12pm will be delivered within 2 working days. Orders placed on a UK public holiday are not available for next day delivery. Further details can be found on our Store Locator page.

International Delivery

Country

Delivery Charge

Lead Time (Working Days)

Belgium, Denmark, France, Germany, Ireland, Luxembourg, Netherlands

€ 12

3-6

Switzerland

CHF20

3-6

Austria, Czech Republic, Gibraltar, Slovakia, Slovenia, Spain

€ 12

4-7

Estonia, Finland, Hungary, Italy, Latvia, Malta, Poland, Portugal, Sweden

€ 12

5-7

Lithuania, Romania

€ 12

6-8

Bulgaria

€ 12

7-9

Cyprus, Greece

€ 12

9-11

USA

$15

4-8

Australia

$15

7-10

Hong Kong

HK$150

7-10


We cannot deliver to any other countries or territories other than those listed on this page.

Standard delivery to the Republic of Ireland is sent by Nightline (www.nightline-delivers.com).
Standard delivery to Europe, the USA and Hong Kong is sent by DHL (www.dhl.co.uk).
Standard delivery to Australia is sent by OCS (www.ocsworldwide.co.uk).

When will my parcel arrive?
Collect from Store
Express Collect from Store
What happens if I am not in when delivery is attempted?


Returns Policy

We hope that you will be delighted with your purchase, however, should you wish to return anything purchased from Phase Eight online we will be happy to refund an item, provided it is in a re-saleable condition. Returns of full price items should be made within 28 days of purchase, whilst sale items should be returned within 14 days of receipt of the last item in your order. All purchases must be returned in original condition & packaging. We regret for reasons of hygiene we are unable to refund or exchange earrings for pierced ears.


Gift items (including Sale) purchased between Sunday 13th November and Saturday 24th December 2016 can be returned for an exchange or Gift Card up to, and including, Saturday 14th January 2017.


Exchanges
UK Returns Process - by Post
UK Returns process - to a Phase Eight Store
International Returns Process - by Post
International Returns process - to a Phase Eight Store


Cancelling an order

If you would like to cancel your order before we have dispatched it from our distribution centre then please email us on web@phase-eight.co.uk

If your order has already left our distribution centre then unfortunately it is not possible to cancel it at this stage. Instead once your order has arrived simply follow the returns instructions enclosed and when we have received your goods you will be issued with a refund.



Studio 8 Returns

Studio 8 online purchases cannot be exchanged or refunded at any Studio 8 or Phase Eight concession store or Phase Eight store. Please follow the Phase Eight returns by post proceedure detailed above.