Delivery and Returns


Phase Eight - Delivery and Returns Policy

Delivery

We deliver using a courier service and a signature will need to be obtained for every delivery.
We deliver to BFPO addresses. We do not deliver to university addresses.
Please be advised that when ordering to a business address, the driver will only be able to deliver up to the first floor, as the courier cannot deliver to any other floors.


UK Delivery

Standard delivery to England, Wales, Scotland, Channel Islands and Northern Ireland is sent by Hermes (www.hermes-europe.co.uk).
UK Express Delivery is sent by DX (www.dxdelivery.com). Please note, we are unable to offer Express Delivery for the following areas: Coll, Colonsay, Corrour, Eigg & Muck, Guernsey, Isle of Man, Jersey, Lewis, Mallaig, Mull, Northern Ireland, Orkney, Rhum & Canna, Shetlands.
Collect from store is available in the UK only from all Phase Eight stand-alone stores. Further details can be found on our Store Locator page.


Country

Delivery Charge

Lead Time (Working Days)

UK standard delivery

FREE on orders over £50 (£2.95 on orders under £50)

3-5

UK express delivery

£5.95

1-2

UK collect from store

FREE

3-5


International Delivery

Standard delivery to the Republic of Ireland is sent by Nightline (www.nightline-delivers.com).
Standard delivery to Europe and the USA is sent by DHL (www.dhl.co.uk).
Standard delivery to Australia is sent by OCS (www.ocsworldwide.co.uk).


Country

Delivery Charge

Lead Time (Working Days)

Belgium, Denmark, France, Germany, Ireland, Luxembourg, Netherlands

€ 12

3-6

Austria, Czech Republic, Gibraltar, Slovakia, Slovenia, Spain

€ 12

4-7

Estonia, Finland, Hungary, Italy, Latvia, Malta, Poland, Portugal, Sweden

€ 12

5-7

Lithuania, Romania

€ 12

6-8

Bulgaria

€ 12

7-9

Cyprus, Greece

€ 12

9-11

USA

$15

4-8

Australia

$15

7-10


We cannot deliver to any other countries or territories other than those listed on this page.


When will my parcel arrive?

We aim to dispatch these orders within 1 – 2 working days. First attempted delivery should be made for our UK standard delivery orders within 3 - 5 days from dispatch. UK express delivery orders placed Monday to Friday before 12pm will be delivered the next day including Saturday. Any orders placed after 12pm will be delivered within 2 working days. Orders placed on a UK public holiday are not available for next day delivery.
Our orders for the Republic of Ireland, Channel Island, USA, Australia and most European orders and will be delivered within 10 working days from dispatch. To track your delivery visit the courier website and use their track and trace service. There will also be a tracking link within your dispatch confirmation email. If your order is not delivered within the delivery time please contact us.


Collect from Store

Your collect from store order should be ready to collect within 3 - 5 working days from point of dispatch. You will receive a normal dispatch email confirming that your order is on its way to the store, then a further email and text message (if you supplied your mobile number) once it is ready to collect. Please present the collection email or text message with the tracking code and the card used for payment in store to receive your order.


What happens if I am not in when delivery is attempted?

All orders have to be signed for. If we are unable to deliver your parcel on the first attempted delivery, the courier will try and deliver it to a neighbour. If they are successful in delivering the parcel to a neighbour, they will notify you by leaving a card at your address which should inform you where to collect your parcel from. If they are unable to leave the parcel with a neighbour, they will leave a card asking you to rearrange the delivery date. The courier will attempt to deliver the parcel on three separate occasions, and if the parcel is still not signed for by that stage, it will be returned to our distribution centre and your credit/debit card refunded. Once we have received your order back into the distribution centre the refund process will begin. Please note that it can take up to 21 days for your bank to credit your account.

If your order is lost in transit we reserve the right to investigate before we offer to replace or refund.

This website is owned and operated by Phase Eight (Fashion & Designs) Limited, we are registered in England company registration number 1735454 at 90 Peterborough Road, London, SW6 3HH. VAT No: 863 8642 87


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Returns Policy

We hope that you will be delighted with your purchase, however, should you wish to return anything purchased from Phase Eight online we will be happy to refund an item, provided it is in a re-saleable condition. Returns of full price items should be made within 28 days of purchase, whilst sale items should be returned within 14 days of receipt of the last item in your order. All purchases must be returned in original condition & packaging. We regret for reasons of hygiene we are unable to refund or exchange earrings for pierced ears.


Exchanges

If you would like to exchange a product, we suggest visiting your nearest Phase Eight standalone store, as we are unable to facilitate an exchange by post. Alternatively, you could place a subsequent order for the new product and return the original product as per our returns procedure outlined below.


UK Returns Process - by Post

  • Tear off the bottom section of the Dispatch Note, received with the goods, and affix to the front of your parcel. Goods should be returned in their original packaging.
  • Take the parcel to the Post Office. You will be issued with a receipt, which should be retained until the refund is processed.
  • Once we have received your returned items a refund will be processed onto the card used for payment within 14 days.

Please note that it can take up to 21 days for your bank to credit your account. We are not liable and cannot take responsibility for any bank charges that you may incur during the refund process.


UK Returns process - to a Phase Eight Store

Please note that online purchases can only be refunded at Phase Eight stand-alone stores and cannot be exchanged or refunded at any Phase Eight concession or sale outlet store includes John Lewis, House of Fraser, Debenhams, Fenwicks, independent department stores and our sale store outlets in Ashford, Bath, Bridgend, Braintree, Cheshire Oaks, Clarks Village, East Midlands, Gloucester, Livingston, Swindon, Wembley and York.

PayPal purchases CANNOT be returned to a store, please use the returns label provided and return by post.

To return full price items to a Phase Eight store (UK only) you must take them in their original packaging within 28 days of receipt and present your dispatch note as proof of purchase. The store will ask you the reason for the return and offer you an opportunity to exchange/refund. Refunds can only be issued onto the card used for payment.

Bridalwear and Collection 8 dresses purchased from the website cannot be returned to a Phase Eight shop, they must be returned to our warehouse using the returns label provided and be in pristine condition and in its original wrapping and box.

Sale items returned to a store must be returned within 14 days of receipt.


International Returns Process - by Post

  • Tear off the bottom section of the Dispatch Note, received with the goods, and affix to the front of your parcel.
  • Take the parcel to the Post Office and post to us – we recommend using a trackable, signed for service. You will be issued with a receipt which should be retained until the refund is processed.
  • Once we have received your returned items a refund will be processed onto the card used for payment within 14 days.

Please note that it can take up to 21 days for your bank to credit your account. We are not liable and cannot take responsibility for any bank charges that you may incur during the refund process.


International Returns process - to a Phase Eight Store

Mainland Europe, Republic of Ireland, USA and Australian customers can only return online purchases by post. Please see the above section for details.


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Cancellation

Cancelling an order

If you would like to cancel your order before we have dispatched it from our distribution centre then please email us on web@phase-eight.co.uk.

If your order has already left our distribution centre then unfortunately it is not possible to cancel it at this stage. Instead once your order has arrived simply follow the returns instructions enclosed and when we have received your goods you will be issued with a refund.

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Studio 8 Returns

STUDIO 8 - RETURNS - TO STORES

Studio 8 online purchases cannot be exchanged or refunded at any Studio 8 or Phase Eight concession store or Phase Eight store.

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