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Returns Policy

  • Our returns policy entitles you to a refund for item(s) bought online with a proof of purchase. You can return full price items within 28 days of receipt. You can confirm to us that you wish to return sale items within 14 days of receipt and you then have a further 14 days to ensure they are returned to us.
  • For a refund items must be unused, returned in the original packaging and in a re-saleable condition.
  • For hygiene reasons we are unable to refund or exchange earrings for pierced ears.

Christmas Returns Policy

  • Any item (including Sale) purchased between Saturday 3rd November and Monday 24th December can be returned for an exchange or gift card up to, and including, Sunday 13th January 2019.

Phase-eight.co.uk purchases can only be refunded at Phase Eight stand-alone stores and cannot be exchanged or refunded at any Phase Eight concession, department store or sale outlets.

When returning to store you can present your dispatch note as proof of purchase. Refunds can only be issued onto the credit/debit card used for payment.

To return your purchase via post:

  • Attach the Royal Mail returns label from your dispatch note to your parcel, making sure you've removed the original address label.
  • Package your parcel securely and ideally the goods should be returned in their original packaging.
  • Take the parcel to the Post Office. You will be issued with a receipt, which should be kept safe until your refund is processed.

It can take up to 12 working days for us to receive and process your return.

Please allow up to 3 working days for your parcel to reach us and a further 7 working days for us to process your return. We’ll also let you know by email when we’ve processed your return.

The funds will appear in your account up to 2 working days after we’ve processed your return.

If you’ve received an email confirming your refund but can’t see the money in your account after 2 working days please contact your bank/card issuer. We are not liable and cannot take responsibility for any bank charges that you may incur during the refund process.

If you would like to exchange a product, we suggest visiting your nearest Phase Eight standalone store, as we are unable to offer exchanges by post. Alternatively, you can place a subsequent order for the new product and return the original product via our free returns options outlined above.

We do not offer exchanges in store for branded products.

Swiss purchases can also be returned to Phase-Eight stand-alone stores in Switzerland.

To return your purchase via post:

  • Attach the returns label from your dispatch note to your parcel, making sure you've removed the original address label.
  • Package your parcel securely and ideally the goods should be returned in their original packaging.
  • Take the parcel to a post office – we recommend using a trackable, signed for service. You will be issued with a receipt which should be kept safe until your refund is processed.

It can take up to 12 working days for us to receive and process your return.

Please allow up to 3 working days for your parcel to reach us and a further 7 working days for us to process your return. We’ll also let you know by email when we’ve processed your return.

The funds will appear in your account up to 2 working days after we’ve processed your return.

If you’ve received an email confirming your refund but can’t see the money in your account after 2 working days please contact your bank/card issuer. We are not liable and cannot take responsibility for any bank charges that you may incur during the refund process.

Faulty or damaged returns

If your item is damaged or faulty upon receipt the cost of returning will be free.

Please keep your postage receipt and contact Phase Eight customer service once we have processed your return to arrange a refund for postage costs.

We will only pay the cost of returning your purchase via your local postal service up to a maximum cost of £7.50 per kg.

Exchanges

We are unable to offer exchanges by post. Alternatively, you could place a subsequent order for the new product and return the original product as per our returns process outlined above.

If you would like to cancel your order before we have dispatched it from our warehouse then please email us on web@phase-eight.co.uk.

If your order has already left our warehouse then unfortunately it is not possible to cancel. Instead once your order has arrived simply follow the returns process above.