Terms and Conditions

Phase Eight Terms and Conditions

This website is owned and operated by Phase Eight (Fashion & Designs) Limited, we are registered in England company registration number 1735454.
55 Kimber Road, London, SW18 4NX.
VAT No: 863 8642 87

Information about the Website and the Goods

Welcome to the Phase Eight website terms and conditions of use. These terms and conditions apply to the use of this website regardless of how you access the website, including via any technologies or devices by which Phase Eight makes the website available to you at home, on the move or in store and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you should not use or access this website. Please be aware that purchasing items from the internet provides a different shopping experience than from purchasing in-store.

You should be aware that:

  • We have made every effort to display as accurately as possible the colours of our products but the definition will depend on a number of factors including but not limited to your computer display settings.
  • All sizes and measurements are approximate.
  • All products are subject to availability. We will inform you as soon as reasonably possible if any products you have ordered are not available.
  • All prices are inclusive of VAT (or similar sales taxes) where applicable at the prevailing rate for which we are responsible as the seller (but do not include delivery charges). Prices are correct at the time of order only and relate to orders placed via the website in accordance with the terms and conditions relating to the sale of goods.
  • The goods and promotions that are offered on our site may not be available in stores or concessions and vice versa.

Before you place an order if you have any questions relating to these terms and conditions please contact us on 0208 877 4001. Please note that all calls to our web query line will be charged at the local or national rate depending on where you are calling from. The advertising of Phase Eight products on this website is an ‘Invitation to Treat’ and a contract between us and you will only be created in accordance with the terms and conditions set out below.

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Buying Goods and Contract Formation

You place an order with us by completing the following process:

  • Add product to your shopping basket.
  • Enter your login details.
  • Enter your address details.
  • Enter your card details.
  • Submitting your order.

To place an order on the site you must meet the following requirements:

  • a) Legally capable of entering into binding contracts; and
  • b) At least 18 years old, unless a parent or guardian is supervising you placing your order.

On receipt of your order, we will send you an order confirmation email to the email address which you have provided to us. This email will contain your order number and details of the goods ordered. Payment shall be taken on the day your order is placed with us and this will be confirmed to you by e-mail. An order dispatch email will be sent when the goods are being prepared for dispatch.

The contract between us (the “Contract”) will only be formed when we take payment from you.

We may decline to accept an order in circumstances including, but not limited to:

  • a) your payment not being authorised;
  • b) if you do not satisfy the requirements to place an order, as set out above;
  • c) product(s) ordered not being available from stock and/or suppliers; or
  • d) where a pricing or product description error has occurred.

We reserve the right to cancel orders without prior notice. If we cancel any order, it will be without charge to you and any payment taken for such order will be refunded to you in accordance with our Refund Policy set out below.

Cancellation of a Contract

If you would like to cancel a Contract, you may in all cases do so within 14 calendar days of receipt of your order. This is in accordance with your rights as a consumer under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

A link to the details of this statutory right, and an explanation of how to exercise it, are provided in the Dispatch Confirmation email and the Dispatch Note enclosed with your ordered Products. This provision does not affect your statutory rights.

If you would like to cancel your order before we have dispatched it from our distribution centre then please email us on web@phase-eight.co.uk.

If your order has already left our distribution centre then unfortunately it is not possible to cancel it at this stage. Instead once your order has arrived simply follow the returns instructions enclosed and when we have received your goods you will be issued with a refund.

You have an extended period to cancel a Contract in relation to full price items – see below for details.

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Returning Goods

You can return full price items within 28 days of receipt. You can confirm to us that you wish to return sale items within 14 days of receipt and you then have a further 14 days to ensure they are returned to us. Please note that phase-eight.com purchases can only be returned to one of our stand-alone stores or returned by post using the returns label provided. Items should be returned together with your dispatch note and must be unused, in perfect condition and with their original tags and packaging.

Important terms, conditions and exceptions apply – please click here to read our full Refund Policy.

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UK Standard delivery is FREE over £100 (£3.50) and takes 3-5 working days. UK Express delivery is £6 and takes 1-2 working days. Orders placed Mon - Thurs before 1pm GMT will be delivered the next day. Any orders placed after 1pm will be delivered within 2 working days. Orders placed on a UK public holiday are not available for next day delivery.

Standard click and collect delivery is FREE to any Phase Eight standalone store and £2 to over 4000 HubBox Collect Points. Delivery takes 3-5 working days. Express click and collect delivery is £4 available only to Phase Eight standalone stores (except Belfast and Inverness) and subject to availability. Orders placed Mon - Thurs before 1pm GMT will be delivered the next day. Any orders placed after 1pm will be delivered within 2 working days. Orders placed on a UK public holiday are not available for next day delivery.

Please be aware that Australian orders over 1000 AUD may be subject to charges from Australian customs. Phase Eight cannot be held responsible for any costs incurred and all charges must be paid by the customer.

Important terms, conditions and exceptions apply – please click here for our full Delivery Policy.

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We accept payment from the following: Visa Credit; Visa Debit; MasterCard and Maestro. Your card must be registered to a UK, Republic Of Ireland or mainland European billing address to pass our security checks.

Phase Eight goods purchased in the below countries will be charged in the currency of the country they are bought from:

  • UK - Sterling (£)
  • Republic of Ireland or mainland Europe - Euros (€)
  • Sweden - Swedish Krona (Kr)
  • Switzerland - Swiss Francs (CHF)
  • Hong kong - Honk Kong Dollars (HK$)

Payment shall be taken on the day your order is placed with us and this will be confirmed to you by e-mail when we e-mail you to confirm your order.

We use Secure Trading, a payment service provider, to process any credit/debit transactions you may make on our behalf. When you place an order, you will receive an e-mail confirming your payment transaction details. You are responsible for ensuring the e-mail address and other contact details you provide to us are correct.

We will not be responsible if you do not receive the Dispatch Note, email or other confirmation from us because the details you have supplied are incorrect or in the event of communication failure beyond our control.

At this moment in time we are unable to accept or redeem Phase Eight gift cards online.

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General Notices and Disclaimers

We will not be responsible for the performance of any obligations under these terms and conditions as a result of an event beyond our reasonable control (force majeure), including (but not limited to) snow, strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, hacking, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment. All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms shall be binding on us unless agreed by us in writing.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected. Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of any disputes.

Your Privacy
Information we may collect from you
General Terms and Conditions

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Gift Packaging Service

Our Gift Packaging Service is available online and in our Phase Eight stores, for £3.95 per box.

You only need to add the gift box service to your order once, simply add to your bag at the checkout and we will select the correct size box for your purchase.

Gift Packaging is not available per product for multiple item orders. An order featuring multiple items will come in one gift box. This excludes shoes and hats, which are boxed separately.

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Changes to Website or Terms and Conditions

We reserve the right at any time to make changes to the website, these terms and conditions, the Website Conditions of Use, Privacy Policy and such other policies as we may notify you of from time to time.

You will be subject to the policies and terms and conditions in force at the time you order items using the website.

Changes which we are required to make by law could apply to orders which you have already made.

If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, they will be deemed severable and will not affect the validity or enforceability of the remaining terms and conditions.

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