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To allow you to shop with confidence, we have extended our returns policy for the festive season. Any purchase made, either in store or online, between 31st October and 24th December 2020 can be returned for a full refund (or our stores can offer an exchange service if preferred) up until 28th January 2021.
Online purchases will come with an itemised returns note which can be used to return any unsuitable gifts. If shopping in store you can ask for a gift receipt which can be given to the recipient.
Still have a question? See our FAQs page for more information on our returns process.
How long do I have to return?
Where is my refund?
I sent back more than one item, but have only been refunded in part
Can I exchange an item?
I returned my order over 14 working days ago
To return your purchase via post:
We are currently unable to offer exchanges by post for online purchases. Alternatively, you can place a subsequent order for the new product and return the original product via our free returns options outlined above.
We do not offer exchanges in store for branded products.
If your item is damaged or faulty upon receipt the cost of returning will be free.
Please keep your postage receipt and contact Phase Eight customer service once we have processed your return to arrange a refund for postage costs.
We will only pay the cost of returning your purchase via your local postal service up to a maximum cost of £7.50 per kg.
Items cannot be returned to stores or concessions (excluding Swiss customers who can return to standalone stores).
For international customers with a Rebound dispatch note or no returns label please visit the Rebound portal here.
Swiss purchases can also be returned to Phase-Eight stand-alone stores in Switzerland.
To return your purchase via Rebound:
Please allow 14 working days for returns to be received by our distribution centre and processed from the date of posting.
Once your return is processed you will be notified by email.
It can take up to 3 days for the refund to be processed by your bank.