Where do you deliver to?
How can I track my order?
I need to request a change of address
My item has arrived faulty, what can I do?
How long will my order take to arrive?
What is your returns policy?
Our returns policy entitles you to a refund for item(s) bought online with a proof of purchase within 28 days of receipt.
For reasons of hygiene we are unable to refund or exchange earrings for pierced ears, and face masks. Removing any 'do not remove'
labels will invalidate any returns. You can return you order through our international partner Global-e. Their portal allows for
quick and easy returns. Click here.
How do I get a returns label?
You can return you order through our international partner Global-e returns portal for quick and easy returns. Click here.
Do I have to pay to return an item?
I have returned my order to you but have not received my refund yet.
Can I exchange an item in my order?
I've missed the returns deadline. Can I still return my order?
How do I place and online order?
Do I need an account to place an order?
How do I know that my order has been placed successfully?
How do I create an account?
How can I pay for my order?
How do I know which size to choose?
How do I use a promotional code?
Why has my order been cancelled?
Can I cancel or change my order?
I've forgotten my password to sign in to my account?
How do I change my personal details?
Do Phase Eight charge VAT?
Can you email me when an item is back in stock?
How do I subscribe to your newsletter?
How do I unsubscribe from your newsletter?
Do you offer a gift wrapping service?
How can I apply for a job with Phase Eight?
Why does your site look different?
Complaints Policy
In the unlikely event that we are not able to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, you may refer your complaint to RetailADR, which is a certified Alternative Dispute Resolution provider. We will respond to any complaint referred to us by them. Retail ADR 33 Floor Euston Towers, 286 Euston Road, NW1 3DP Website: http://www.cdrl.org.uk Telephone: 0203 137 8268