Frequently Asked Questions

We deliver to the UK and internationally. Please visit our delivery page for more information here.

For information on shipping, visit the Global-e shipping portal here.

If your order has not yet shipped, then we should be able to update your address, so long as the delivery country/location remains the same. We cannot change the delivery country/location. Please contact us urgently, click here if you need to change delivery address. If your order has already shipped, it depends on the delivery method selected.

We’re very sorry to hear that your package did not arrive in perfect condition. In order for us to follow this up with our shipping partner, we kindly ask you to send photos of the following: The damaged item and the inner and outer packaging. Please click here and provide us with the information so that we can open a swift investigation.

For information on international delivery timeframes, please visit the Global-e portal here.

Our returns policy entitles you to a refund for item(s) bought online with a proof of purchase within 28 days of receipt.
For reasons of hygiene we are unable to refund or exchange earrings for pierced ears, and face masks. Removing any 'do not remove' labels will invalidate any returns. You can return you order through our international partner Global-e. Their portal allows for quick and easy returns. Click here.

You can return you order through our international partner Global-e returns portal for quick and easy returns. Click here.

You can return your parcel with the Global-e portal. Click here. If you choose a pre-paid label, the return fee will be deducted from your refund amount.

For returned items, it can take up to 21 business days for the funds to credit back to your original payment method as the below steps need to be followed:

1. Shipping time to arrive back to our warehouse
2. Processing and inspection for refund approval
3. Authorization to finance department to issue refund
4. It can take up to 7 business days for the funds to credit back to your payment method once our finance department process the refund.

Should your refund not be processed within the 21 business days, please send us the tracking number for the returned package so that we can investigate further. Click here.

Regrettably we cannot provide exchanges for any online orders, however, you can of course return your order for a full refund and re-purchase alternatives.

Regrettably, our 28-day policy means we are unable to accept returns outside the stated period. If we receive your return outside of this period, the item will be returned to you and no refund will be processed.

Simply select an item from anywhere on this site, choose your preferred colour and size and then add it to your shopping bag. Once you have finished shopping, follow the checkout procedure to purchase your item(s).

No, you can place an order using our guest checkout. You then have the option to create an account if you like, as this will make all future orders easier and quicker.

When you complete an order, you will see a page showing your order and payment details. We’ll then send you an email confirming we’ve received it. You can also sign into your account and check your recent order status.

To Create an account simply register. Click Here.

You can pay using any major credit or debit cards including, but not limited to, Visa and MasterCard. We also accept PayPal.

Please click here to view our size guide.

Simply enter your promotional code where prompted at the basket stage and the relevant amount will automatically be deducted from your total. Please note that only one promotional code can be used per order.

If your order has been cancelled, this is most likely due to an item being out of stock. Please be assured that cancelling an order is always a last resort and every effort will be made to source your items: we’ll check in our stores if there is no longer stock in the warehouse. Refunds for cancelled orders will be credited back to your account within 2-3 working days.

Our system processes orders immediately, which means we can’t make any changes once you have placed it and we’re usually unable to stop orders from processing and shipping. Click here to contact us.

Just click here and you will be sent an email instructing you on how to reset your passwordIf you are requesting a password reset email and not receiving one, please check your junk folder, as it may have sneaked in there. It is also possible that you don’t have an account with us – try creating one here. If you are receiving an email and are unable to click the link you can either: Forward the email to yourself – this will often activate the link which may have been disabled by your spam filters. Copy and paste the link text into your browser address bar and hit enter.

Simply sign in to your account using your email and password, where you will be able to update and save all your details including your email, password, payment details and address.

Import duties and taxes may apply upon receipt of international orders.These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on a number of factors, such as:

1. Country/location of origin of the purchased product
2. Local VAT rates
3. Local import taxes

It will be your responsibility to pay these charges if and when asked to by your local authorities. For further infomation visit Global-e Help Center click

When you click on an item and it shows as Out of Stock, if we are getting more of this style you will have the option to request an email to notify you as soon as the item is back into stock. The email will be sent out to all customers who have expressed an interest when any number of units come back into stock, so it is possible that by the time you visit the product page the item has sold out again - make sure you get in quick!

Simply enter your email address into the newsletter sign up box at the bottom of any page and press 'Submit'. Our newsletter will keep you up to date with new arrivals, promotions, special offers and sale exclusives.

You have the option to unsubscribe by clicking on a link at the bottom of every newsletter email we send you. If you need to change the details you have registered with us or would like to amend your subscription preferences you can do so through your account here.

Yes, just add the gift packing to your order at the checkout and we will select the correct size box for your order. Find more details about this service here.

Take a look through our careers page, which includes a list of all our current vacancies.

We’ve had a makeover! We wanted to make sure shopping with us was as easy and enjoyable as possible, so we’ve added brand new features including a smoother checkout, beautiful new product images and exciting content to inspire you. We’d love to hear your thoughts on our new website, Contact Us.

We have full confidence that you’ll be happy with the products and services we provide. However, we appreciate that in some cases, things don’t always go to plan. Here at Phase Eight we love to hear your feedback, so should you find any issues with your purchase, or feel that our service could be improved, please contact us so we can put this right.
When you contact us, you will receive an immediate auto-reply confirming receipt of your email, followed by an email from a member of our customer care team within the shortest possible time. For the rare occasions that the issue is not resolved at this stage, you will be referred to a more senior member of staff internally. In all circumstances we aim to have issues resolved within 14 working days.
Our Customer Care Team are here to help Contact Form.

Company name : Phase Eight (Fashion & Designs) Limited
Registered address : 55 Kimber Road, London, SW18 3HF
Email address: info@phase-eight.co.uk.
Telephone number : 020 8877 4001

In the unlikely event that we are not able to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, you may refer your complaint to RetailADR, which is a certified Alternative Dispute Resolution provider. We will respond to any complaint referred to us by them.
Retail ADR 33 Floor Euston Towers, 286 Euston Road, NW1 3DP
Website: http://www.cdrl.org.uk
Telephone: 0203 137 8268