Where do you deliver to?
How much is delivery?
How long will my order take to arrive?
Can you deliver to an address other than my billing address?
Do you deliver to PO Box or BFPO addresses?
Do you offer next day delivery?
What is a Hubbox Collection?
How can I track my order?
I can’t track my order, is there a problem?
I have only received part of my order, where is the rest?
What happens if I'm out when my order is delivered?
My item has arrived faulty, what can I do?
My dispatch notes indicate I have been charged twice for postage, have I been?
My order has not arrived, what do I do?
My parcel shows to be delivered but I have not received it, what do I do?
How do I get a returns label?
If you did not receive a pre-printed returns label in your parcel, simply click this link. You will need to enter your email address or postcode and your order number.
What is your returns policy?
UK Returns are FREE and can be sent via Royal Mail.
Our returns policy entitles you to a refund for item(s) bought online with a proof of purchase within 28 days of receipt.
Any store returns purchased from 1st October, will be eligible to be returned within 28 days of our stores reopening in England. Items must be in their original, unworn state together with valid receipt.
For reasons of hygiene we are unable to refund or exchange earrings for pierced ears, and face masks.
Do I have to pay to return an item?
What can I return?
What do I do if my order is faulty or damaged?
Do I need to return my parcel in the original packaging?
I received my order in separate parcels, can I return them together?
How can I return my order?
Sending them back to us using the Freepost returns label that is included in your order. Find full details about returning items on our returns page.
Or, you can arrange for Royal Mail Returns to collect your parcel, free of charge, from your home address; simply follow the steps here https://send.royalmail.com/collect/youritems and enter the Royal Mail Tracked 48 barcode number (13 characters) from the returns label on your dispatch note that came with your order.
Can I exchange an item in my order?
How will I be refunded?
How long will my refund take to process?
How long do I have to return my order?
Has my returned parcel arrived back with you?
I've sent my item back but not received my refund?
I returned more than one item and have not received a full refund, where is the remainder?
How can I return an International Order?
I have lost my returns label. How can I send my order back?
My item has developed a fault outside of my returns period, what can I do?
I've missed the returns deadline. Can I still return my order?
Do I need an account to place an order?
How do I place an order?
I'm having trouble placing my online order?
How do I know that my order has been placed successfully?
How can I pay for my order?
How do I know which size to choose?
How do I use a promotional code?
I can't find the item I was looking for online. What can I do?
How safe is shopping on phase-eight.com?
Can I order items that are not currently in stock?
Can I add to my order after placing it?
Can I cancel or change my order?
Why has my order been cancelled?
I haven't received my order confirmation email?
If you haven’t received an email confirming your order we would advise checking your junk or spam folder as sometimes our emails will go there, particularly if this is your first time shopping with us. If you have checked here and still cannot see an email please contact our customer service team.
I've placed an order using standard delivery, can I upgrade to next day?
I've forgotten my password to sign in to my account?
I’m having difficulty resetting my password, what can I do?
How do I change my personal details?
I have been charged VAT when it is not required, what can I do?
Can you email me when an item is back in stock?
How do I contact you?
How do I subscribe to your newsletter?
How do I unsubscribe from your newsletter?
Do you offer a gift wrapping service?
Where has my Studio 8 account gone?
Can I use my gift card online?
How can I apply for a job with Phase Eight?
Why does your site look different?