Orders may be subject to import taxes and charges
We ship to over 54 countries internationally
USD ($)
Country Selector Test copy for country selector on staging.

It looks like you're in United States.

If we got it wrong, please pick your country and language below

Phase Eight
Wishlist
Added to Wishlist
Removed from Wishlist
Sign In
Stores
Bag 0
Menu

Trending Now:

  • Trending Now:
  • mother of bride
  • |
  • dress
  • |
  • longline
Clear search
Phase Eight
Clear search
Back
Back
Back
Back
Back
Back
Back
  • New In
    • SHOP BY STYLE
      • New This Week
      • New Dresses
      • New In Plus Size
    • NEW STORIES
      • The Orla Collection
      • Our Sustainable Promise
      • New Loungewear
      • A New Take on Knitwear
      • The Coat Guide
    • Knitwear

      The Knitwear Edit

      New Dresses

      New Dresses

      Day Dresses

      Day Dresses

  • Dresses
    • SHOP BY STYLE
      • All Dresses
      • Midi Dresses
      • Knitted Dresses
      • Occasion Dresses
      • Shirt Dresses
      • Maxi Dresses
      • Floral Dresses
      • Sleeved Dresses
      • Plus Size Dresses
      • Wedding Dresses
    • Shop by Size
      • Size 8
      • Size 10
      • Size 12
      • Size 14
      • Size 16
      • Size 18
      • Size 20
      • Size 22
      • Size 24
      • Size 26
    • Knitted Dresses

      Knitted Dresses

      Shirt Dresses

      Shirt Dresses

      Day Dresses

      Day Dresses

  • Clothing
    • SHOP BY STYLE
      • All Clothing
      • Dresses
      • Jumpers & Cardigans
      • Coats
      • Tops & Blouses
      • Jeans & Jeggings
      • Jumpsuits
      • Trousers
      • Skirts
      • Jackets
    • ACCESSORIES
      • All Accessories
      • Shoes
      • Bags
      • Winter Accessories
      • Face Masks
      • Scarves & Ponchos
      • Jewellery
      • Fascinators & Hats
      • Swimwear
    • EDITS
      • The Orla Collection
      • The Winter Shop
      • Sustainable Styles
      • Loungewear
    • WEDDING
      • Wedding Dresses
      • Mother of the Bride
      • Wedding Guest Outfits
      • Bridesmaid Dresses
      • Wedding Accessories
    • Brands
      • Damsel In a Dress
      • Studio 8 - Plus Size
  • Coats & Knitwear
    • SHOP BY STYLE
      • All Coats & Knitwear
      • Coats
      • Jumpers
      • Cardigans
      • Knitted Tops
      • Winter Accessories
    • COAT STYLE
      • Puffer Coats
      • Smart Coats
      • Knitted Coats
    • KNITWEAR STYLE
      • Cardigans
      • Jumpers
    • NEW STORIES
      • 5 Easy Winter Outfits
      • The Coat Guide
      • A New Take on Knitwear
  • Plus Size
    • Shop By
      • New In
      • New Dresses
      • Autumn Style
    • Clothing
      • All Clothing
      • Dresses & Jumpsuits
      • Jumpers & Cardigans
      • Tops & Blouses
      • Trousers & Jeans
      • Coats & Jackets
    • Edits
      • The Winter Shop
      • Print Edit
      • Occasionwear
      • Premium Collection
    • Shop by Size
      • Size 16
      • Size 18
      • Size 20
      • Size 22
      • Size 24
      • Size 26
    • New In Plus Size

      New In Plus Size

  • Inspire
    • Inspire
      • NEW: Dress Destination
      • NEW: Mother of the Bride
      • The Orla Collection
      • The Bridal Collection
      • 5 Easy New Season Outfits
      • Wedding Guest Looks
      • Our Sustainable Journey
      • The Loungewear Edit
      • Your Knitwear Resolutions
      • Read All Features
    • Introducing the Shacket

      Introducing the Shacket

      Define Your Denim

      Define Your Denim

      Feminine Utility

      Feminine Utility

  • OUTLET
    • Sale Clothing
      • All Sale
      • New to Sale
      • Sale Dresses
      • Sale Tops & Blouses
      • Sale Knitwear
      • Sale Coats & Jackets
      • Sale Trousers
      • Sale Jumpsuits
      • Sale Skirts
      • Sale Swimwear
      • Sale Plus Size
      • Last Chance to Buy
    • Shop by Price
      • Up to 30% off
      • 30% to 50% off
      • 50% to 70% off
      • Over 70% off
    • Sale Accessories
      • Sale All Accessories
      • Sale Jewellery
      • Sale Bags
      • Sale Fascinators & Hats
      • Sale Shoes
    • Shop by Size
      • Size 06
      • Size 08
      • Size 10
      • Size 12
      • Size 14
      • Size 16
      • Size 18
      • Size 20
      • Size 22
      • Size 24
      • Size 26
Sign In
Stores
Wishlist
USD ($)
Returns

Returns

Returns

UK Returns are FREE and can be sent via Royal Mail

Our returns policy entitles you to a refund for item(s) bought online with a proof of purchase within 30 days of receipt.

Any store returns purchased from 1st October, will be eligible to be returned within 30 days of our stores reopening. Item/s must be in their original, unworn state together with valid receipt.

  • To protect our customers and staff, our distribution centre and delivery partners are adhering to social distancing measures, this make take a little longer than usual. We aim to process and refund online orders within 14 working days of you returning the items.
  • If you need to return an item to a store which is now currently closed, please contact our customer services team who will provide you with a returns label. Items must be in their original, unworn state together with a valid receipt.
  • For a refund items must be unused, returned in the original packaging and in a re-saleable condition.
  • For reasons of hygiene we are unable to refund or exchange earrings for pierced ears, and face masks.
Looking for help with your return?
Please see our most frequently asked questions and answers:

Still have a question? See our FAQs page for more information on our returns process.

How long do I have to return?

  • If your purchase is not suitable, you have 30 days from receipt to return this back to our warehouse or into a standalone Phase Eight store (exclusions apply). This applies to full price and sale items.

Where is my refund?

  • Your return will take 14 working days to be delivered to our warehouse and to be processed. Please note it may take 3-5 days for the refund to appear in your account. You will be notified via email once your return is complete and refunded. Please allow the full 14 days after the delivery for our returns team to process your order and refund.

I sent back more than one item, but have only been refunded in part

  • Your parcels may not arrive back at our warehouse together, please allow up to 14 working days for parcels to be delivered to our warehouse and to be processed. Please note it may take 3-5 days for the refund to appear in your account. As parcels may be separated in transit please allow the full 14 working days for all refunds to be processed.

Can I exchange an item?

  • We do not offer exchanges through postal returns; your order will be refunded. A new order can be placed for the item or size you wish to change. Exchanges can be made in a standalone Phase Eight store.

I returned my order over 14 working days ago

  • If you have not received an email confirmation of your return and you have already waited 14 working days, please contact our customer services team and let us know your order number and which item(s) were returned, and include a scan or photo of your posting receipt for this to be investigated.
UK Returns by post
Returning online via post is FREE in the UK.

To return your purchase via post:

  • Attach the Royal Mail returns label from your dispatch note to your parcel, making sure you've removed the original address label.
  • Package your parcel securely and ideally the goods should be returned in their original packaging.
  • Take the parcel to the Post Office. You will be issued with a receipt, which should be kept safe until your refund is processed.
  • You can track the progress of your returned parcel by using the Royal Mail tracking link on your proof of postage receipt.
  • Please allow 14 working days for returns to be received by our distribution centre and processed from the date of posting.
  • Once your return is processed you will be notified by email.
  • It can take up to 3 days for the refund to be processed by your bank.
  • If you’ve received an email confirming your refund but can’t see the money in your account after 3 working days, please contact your bank/card issuer. We are not liable and cannot take responsibility for any bank charges that you may incur during the refund process.
  • If you cannot find or did not receive your return label, please contact us.
  • To return items by mail using Royal Mail, please send to the below returns address:
    Phase Eight
    PO Box 589
    Rochester
    Kent
    ME1 9FD
UK Returns to a Phase Eight store
Not Available
  • Online purchases can only be refunded at Phase Eight standalone stores and cannot be exchanged or refunded at any Phase Eight concession in a department store or outlet stores.
  • When returning to store, please use your dispatch note as proof of purchase.
  • Refunds can only be issued onto the credit/debit card used for payment.
  • Alternatively, you can return the original product as stated above providing you have your dispatch note as proof of purchase.
  • Any store returns purchased from 1st October, will be eligible to be returned within 30 days of our stores reopening. Item/s must be in their original, unworn state together with valid receipt.
  • For any further information Contact Us.
UK Exchanges

We are currently unable to offer exchanges by post for online purchases. Alternatively, you can place a subsequent order for the new product and return the original product via our free returns options outlined above.

We do not offer exchanges in store for branded products.

Faulty or damaged returns

If your item is damaged or faulty upon receipt the cost of returning will be free.

Please keep your postage receipt and contact Phase Eight customer service once we have processed your return to arrange a refund for postage costs.

We will only pay the cost of returning your purchase via your local postal service up to a maximum cost of £7.50 per kg.

International Returns
International customers can return their purchases via post at their own cost through their local postal service

Items cannot be returned to stores or concessions (excluding Swiss customers who can return to standalone stores).

For international customers with a Rebound dispatch note or no returns label please visit the Rebound portal here.

Swiss purchases can also be returned to Phase-Eight stand-alone stores in Switzerland.

To return your purchase via Rebound:

  • Visit our dedicated returns portal here.
  • Enter your order number
  • Select your return option
  • Complete payment in your local currency
  • Print your returns label
  • Package the parcel securely with the dispatch note inside
  • Attach the returns label to your parcel and take it to the location you selected

Please allow 14 working days for returns to be received by our distribution centre and processed from the date of posting.

Once your return is processed you will be notified by email.

It can take up to 3 days for the refund to be processed by your bank.

Cancelling an order
  • If you would like to cancel your order before we have dispatched it from our warehouse then please Contact Us.
  • If your order has already left our warehouse then unfortunately it is not possible to cancel. Instead once your order has arrived simply follow the returns process above.
Call us on: 020 8877 4001
Store Locator
Track Order
Delivery
Free UK Returns

Track Your Order

subscribe to our newsletter

Free UK Returns

Here to Help
  • FAQs
  • Contact Us
  • Delivery & Collection
  • Returns
  • Track Your Order
Shopping
  • Store Locator
  • Size Guides
  • Personal Styling
  • Refer a Friend
  • Gift Packaging
  • Gift Cards
  • Key Worker Discount
About Us
  • Our Story
  • Sustainably Sourced
  • Careers
  • Inclusion & Diversity
  • TFG Corporate Site
  • Affiliates
  • Reviews
  • COVID-19 Statement
Legal
  • Terms & Conditions
  • Competitions & Offers
  • Privacy Policy
  • Corporate Responsibility
  • Modern Slavery Statement
  • Cookies
  • Fraudulent Websites
  • Accessibility
© 2021 Phase Eight (Fashion & Designs) Limited
Feefo logo
GoDaddy. Verify & Secured. Verify security
© 2021 Phase Eight (Fashion & Designs) Limited

By using the Phase Eight website you accept our cookies policy. Find out more, including how you can opt out of the use of cookies.