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In the current circumstances we are doing all we can to ensure parcels
are delivered within our usual time frames. Delivery services below
are currently available.
Our delivery services are now ‘Touch free’, our couriers will advise
you on the safe, new way to sign for your delivery, for example our
‘Accepted at Delivery Point’ for DHL Premium Next Day service. If you
would rather not sign for a delivery with touch pad or signature,
please let the courier know who can accommodate your request as best
as possible with these new measures.
Alternatively, select the different options provided by our couriers
(DHL for Next Day, Hermes for Standard) prior to delivery and choose
an alternative such as ‘Nominate a Safe Place’ for Hermes Standard
Delivery or arranging to collect from a local DHL Parcel UK
ServicePoint at a later date.
Click here for
our extended returns policy.
If your order contains more than one item, some items may have different dispatch dates. We will split your order to ensure we get each item to you as soon as they’re ready, at no extra cost.
7 working days
UK standard delivery to England, Wales, Scotland, Channel Islands and Northern Ireland takes up to 7 working days.
Currently Not Available
Available to all standalone Phase Eight stores in the UK and over 4000 HubBox Collect Points.
We’ll email once your order has arrived in store and you’ll then have 10 days to collect. You’ll be required to show ID when you collect and your Collect Code if at a HubBox Collect Point.
UK Premium Next Day Delivery
£6
Currently Not Available
Currently Not Available
Next working day
(Order by 12pm Monday – Thursday)
Available to selected standalone Phase Eight stores in the UK and selected HubBox Collect Points.
Orders placed after 12pm, weekdays, weekends or on public holidays will be sent in two working days. Subject to availability.
UK Premium Next Day Click & Collect
£4
Currently Not Available
Currently Not Available
Available to all standalone Phase Eight stores in the UK. Find your nearest store here.
No Click & Collect Service is available currently.
Available to all standalone Phase Eight stores in the UK. Find your nearest store here.
Orders after 12pm, at weekends or on public holidays will be
sent in two working days.
Your order could arrive anytime up to 8pm. We’ll email
once it’s arrived in store and you’ll then have 10
days to collect your order. You’ll be required to show ID
when you collect.
*Subject to availability and excludes Belfast and Inverness
stores.
Currently Not Available
Delivery will be made on the first Saturday following your order. Subject to availability.
International Delivery
Products sold by our brands are not available for delivery internationally.
We are despatching and delivery parcels internationally within our usual delivery times, however due to ongoing local government rules around isolation and border controls you may experience longer than usual delivery times internationally. You can track your order via your account where our couriers will be able to provide the most up to date tracking information.
Track your order click here.
What happens if I’m not in to receive my delivery?
We require a signature for all home deliveries. If unable to deliver the courier will leave a card at your address to inform you; where to collect your parcel if left with a neighbour, or asking you to rearrange the delivery date.
After three delivery attempts your order will be returned to Phase Eight and your payment card refunded. It may take up to 21 days for your bank to credit your account.
If your order is lost in transit we reserve the right to investigate before we offer to replace or refund.
Delivery restrictions
We do not deliver to university addresses.
UK Premium Next Day and Saturday unavailable for delivery to the Hebrides, Orkneys, Shetlands, Channel Islands, Isle of Man, selected mainland Highlands locations and Northern Ireland. Deliveries to these locations will be sent as standard delivery.
Please be advised that when ordering to a business address, the driver will only be able to deliver up to the first floor.