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In the current circumstances we are doing all we can to ensure parcels are delivered within our usual time frames.
COVID-19
Our delivery services are now ‘Touch free’, our couriers will advise you on the safe, new way to sign for your delivery, for example our ‘Accepted at Delivery Point’ for DHL Express service. If you would rather not sign for a delivery with touch pad or signature, please let the courier know who can accommodate your request as best as possible with these new measures.
Alternatively, select the different options provided by our couriers (DHL for Express, Hermes for Standard) prior to delivery and choose an alternative such as ‘Nominate a Safe Place’ for Hermes Standard Delivery or arranging to collect from a local DHL Parcel UK ServicePoint at a later date.
Click here for our returns policy.
If you order contains more than one item, some items may have different dispatch dates. We will split your order to ensure we get each item to you as soon as they’re ready, at no extra cost.
2 - 3 working days
UK Standard delivery to Wales, Scotland, Channel Islands and Northern Ireland takes up to 7 working days
Hermes UK Standard Delivery
£1.95 for orders under £130
FREE for orders over
£130
5-7 working days
5 - 7 working days
UK Standard delivery to Wales, Scotland, Channel Islands and Northern Ireland takes up to 7 working days.
Orders placed after 12pm, weekdays, weekends or on public holidays will be sent the next working days. Subject to availability.
Delivery will be made on the first Saturday following your order. Subject to availability.
UK Click & Collect
FREE to all Phase Eight standalone stores
£2 to collect
from HubBox collection points
5-7 working days
5 - 7 working days
We’ll email once your order has arrived in store and you’ll then have 10 days to collect. You’ll be required to show ID when you collect and your Collect Code if at a HubBox Collect Point. Please be advised that the store offers a collection service only. For returns please use the instruction provided in your parcel, obtaining a proof of posting as record of your return.
1-2 working days
1-2 working days
Orders after 12pm, at weekends or on public holidays will be
sent in two working days.
Your order could arrive anytime up to 8pm. We’ll email
once it’s arrived in store and you’ll then have 10
days to collect your order. You’ll be required to show ID
when you collect.
*Subject to availability and excludes Belfast and Inverness
stores.
International Delivery
Please note changes to our International Deliveries:
- All parcels are shipped directly from our warehouses in the UK, therefore some international orders may be liable for Custom Duty and local taxes.
- Since the 1st January 2021, if your parcel is being delivered to any EU country, it may be liable for Custom Duty and Local Taxes. These fees are the responsibility of the purchaser.
- Our carrier will contact you once your parcel has shipped from our warehouse and before delivery, in order for you to pay these additional fees directly to the carrier.
- Orders with multiple items may be dispatched in separate parcels. You will only be charged one delivery fee; however, duties and taxes are charged upon delivery of each item.
- Failure to pay this additional duty or tax will result in your parcel being returned to us.
- Please speak to your local Customs Office if you have any queries regarding this.
Track your order click here.
What happens if I’m not in to receive my delivery?
We require a signature for all home deliveries. If unable to deliver the courier will leave a card at your address to inform you; where to collect your parcel if left with a neighbour, or asking you to rearrange the delivery date.
After three delivery attempts your order will be returned to Phase Eight and your payment card refunded. It may take up to 21 days for your bank to credit your account.
If your order is lost in transit we reserve the right to investigate before we offer to replace or refund.
Delivery Restrictions
We do not deliver to university addresses
UK Express Delivery and Saturday unavailable for delivery to the Hebrides, Orkneys, Shetlands, Channel Islands, Isle of Man, selected mainland Highlands locations and Northern Ireland. Deliveries to these locations will be sent as standard delivery.
Please be advised that when ordering to a business address, the driver will only be able to deliver up to the first floor.
What to expect from your delivery experience?
Check your delivery service to see how we communicate your delivery to you once it has been dispatched from our warehouse and how to track or rearrange your delivery below. You will receive SMS notifications if you have entered your mobile number at checkout.
With all deliveries, you receive a tracking link in your dispatch email where you can access to all of the options listed below. Or simply, click the link on our Track your Order page on our website.
DHL
- You will receive an Email & SMS confirmation of estimated delivery date with option to amend delivery
- On the day of delivery, you will receive an Email & SMS confirmation of 1-hour delivery slot with option to amend delivery
- On the day of delivery, you will receive an Email & SMS delivery notice 5-15 minutes before delivery
- If you are not in when DHL make the delivery, you will receive an Email & SMS confirmation of attempted delivery, reconfirming delivery attempt with options to re-arrange below
-
Click the link in the email to:
- Rearrange delivery
- Divert to neighbour
- Divert to parcel shop/depot
- Check GPS tracking
Hermes
- You will receive an Email & SMS confirmation of estimated delivery date with option to amend delivery
- On the day of delivery, you will receive an Email & SMS confirmation of 2-hour delivery slot with option to amend delivery
- On the day of delivery, if you are not in when Hermes make the delivery, you will receive an Email & SMS confirmation of attempted delivery
-
Click the link in the email to:
- Rearrange delivery
- Divert to neighbour
- Divert to parcel shop/depot
DHL International
- You will receive an Email confirmation of estimated delivery date with option to amend delivery
- On the day of delivery, if you are not in when DHL make the delivery, you will receive an Email confirmation of attempted delivery
-
Click the link in the email to:
- Rearrange delivery
- Divert to neighbour
- Divert to parcel shop/depot
- Signature release (safe place)
- Change address
- Vacation hold
DX Deliveries
- On the day of delivery, you will receive an email and SMS confirmation to confirm your parcel is on its way
- DX Deliveries have introduced a temporary revised delivery procedure during this period. If you would prefer not to sign for a delivery on the driver's hand held device, the driver will enter their name and enter "CV" in the signature field which will be classed as a successful delivery.