Contact Us

If you can't find what you need below, our Customer Care team is here to help and love to hear from you.

• FAQs
• Delivery

• Returns & Refunds

We aim to solve issues quickly, valuing your time. Reach us through Live Chat anytime just click the chat icon here or call during our phone support hours: Monday to Friday 9am-5pm.

For non-urgent matters, email us at webenquiries@phase-eight.co.uk. Include your order number if applicable. For returns, please allow 14 working days before reaching out. If not refunded within this time, attach your postage receipt for faster resolution. We aim to reply to emails within 12 hours but may take slightly longer during busy periods.

Contact Us

If you can't find what you need below, our Customer Care team is here to help and love to hear from you.

• FAQs
• Delivery
• Returns & Refunds

We aim to solve issues quickly, valuing your time. For order related queries, including delivery and returns, please click here to visit the Global-e portal.

For anything else, you can reach us through Live Chat anytime (just click the chat button on screen) or email us at webenquiries@phase-eight.co.uk. Include your order number if applicable. We aim to reply to emails within 12 hours but may take slightly longer during busy periods.