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Online purchases of items (including Sale) between Saturday 2nd November and Tuesday 24th December 2019 can be returned by post or to a Phase Eight standalone store up to, and including, Sunday 12th January 2019, for a full refund only. Please see our online returns policy for details.
To return your purchase via post:
Items cannot be returned to stores or concessions (excluding Swiss customers who can return to standalone stores).
For international customers with a Rebound dispatch note or no returns label please visit the Rebound portal here.
Swiss purchases can also be returned to Phase-Eight stand-alone stores in Switzerland.
To return your purchase via Rebound:
It can take up to 12 working days for us to receive and process your return.
Please allow up to 3 working days for your parcel to reach us and a further 7 working days for us to process your return. We’ll also let you know by email when we’ve processed your return.
The funds will appear in your account up to 2 working days after we’ve processed your return.
If you’ve received an email confirming your refund but can’t see the money in your account after 2 working days please contact your bank/card issuer. We are not liable and cannot take responsibility for any bank charges that you may incur during the refund process.
If your item is damaged or faulty upon receipt the cost of returning will be free.
Please keep your postage receipt and contact Phase Eight customer service once we have processed your return to arrange a refund for postage costs.
We will only pay the cost of returning your purchase via your local postal service up to a maximum cost of £7.50 per kg.
We are unable to offer exchanges by post. Alternatively, you could place a subsequent order for the new product and return the original product as per our returns process outlined above.