As we continue to face unprecedented changes due to Covid-19, the health and wellbeing of all our customers and employees remains our utmost priority.
In light of this and in following the most recent UK Government guidelines, we have made the difficult decision to temporarily close our stores from today Saturday 21st March.
Our online store remains open, www.phase-eight.com with delivery services running as normal. We have strict safety measures in place to ensure our warehouse team are safe at work and have implemented a ‘touch free’ signing process on delivery of your parcel or delivery to a safe place.
We have extended our returns policy from our usual 28-days so that online orders placed from 10th March 2020 will be eligible for a returns for 100 days.
We expect many changes in the coming weeks but rest assured, we will continue to update you on any key changes as they happen.
You remain at the heart of our business and we look forward to a time where we can welcome you into our stores again. We would once again like to pass on a huge thanks to the incredible and dedicated people behind our brand and to you for your ongoing support and patience at this time.
Until then, please continue to keep yourselves and your loved ones safe.
The Phase Eight Team
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What is your returns policy?
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I've sent my item back but not received my refund?
I returned more than one item and have not received a full refund, where is the remainder?
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I've missed the returns deadline. Can I still return my order?
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I'm having trouble placing my online order?
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How safe is shopping on phase-eight.com?
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If you haven’t received an email confirming your order we would advise checking your junk or spam folder as sometimes our emails will go there, particularly if this is your first time shopping with us. If you have checked here and still cannot see an email please contact our customer service team.
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Do you offer a gift wrapping service?
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Why does your site look different?