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To all our Phase Eight customers,
Due to the latest government updates, all Phase Eight UK and Ireland stores are temporarily closed from 5th January 2021. Our online store is always open and you can shop with confidence with our extended returns policy and ‘Touch free’ delivery service.
We would once again like to pass on our huge thanks to the incredible and dedicated people behind our brand and to you, for your ongoing support and patience at this time.
You remain at the heart of our business, please continue to keep yourselves and your loved ones safe.
Managing Director, Phase Eight
Where do you deliver to?
How much is delivery?
How long will my order take to arrive?
Can you deliver to an address other than my billing address?
Do you deliver to PO Box address?
Do you offer next day delivery?
What is a Hubbox Collection?
How can I track my order?
I can’t track my order, is there a problem?
I have only received part of my order, where is the rest?
What happens if I'm out when my order is delivered?
My item has arrived faulty, what can I do?
My dispatch notes indicate I have been charged twice for postage, have I been?
What is your returns policy?
UK Returns are FREE and can be sent via Royal Mail.
Our returns policy entitles you to a refund for item(s) bought online with a proof of purchase within 30 days of receipt.
Any store returns purchased from 1st October, will be eligible to be returned within 30 days of our stores reopening in England. Items must be in their original, unworn state together with valid receipt.
For reasons of hygiene we are unable to refund or exchange earrings for pierced ears, and face masks.
Do I have to pay to return an item?
What can I return?
What do I do if my order is faulty or damaged?
Do I need to return my parcel in the original packaging?
I received my order in separate parcels, can I return them together?
How can I return my order?
Can I exchange an item in my order?
How will I be refunded?
How long will my refund take to process?
How long do I have to return my order?
Has my returned parcel arrived back with you?
I've sent my item back but not received my refund?
I returned more than one item and have not received a full refund, where is the remainder?
How can I return an International Order?
I have lost my returns label. How can I send my order back?
My item has developed a fault outside of my returns period, what can I do?
I've missed the returns deadline. Can I still return my order?
Where is my order?
Do I need an account to place an order?
How do I place an order?
I'm having trouble placing my online order?
How do I know that my order has been placed successfully?
How can I pay for my order?
How do I know which size to choose?
How do I use a promotional code?
I can't find the item I was looking for online. What can I do?
How safe is shopping on phase-eight.com?
Can I order items that are not currently in stock?
Can I add to my order after placing it?
Can I cancel or change my order?
Why has my order been cancelled?
I haven't received my order confirmation email?
If you haven’t received an email confirming your order we would advise checking your junk or spam folder as sometimes our emails will go there, particularly if this is your first time shopping with us. If you have checked here and still cannot see an email please contact our customer service team.
I've placed an order using standard delivery, can I upgrade to next day?
I've forgotten my password to sign in to my account?
I’m having difficulty resetting my password, what can I do?
How do I change my personal details?
I have been charged VAT when it is not required, what can I do?
Can you email me when an item is back in stock?
How do I contact you?
How do I subscribe to your newsletter?
How do I unsubscribe from your newsletter?
Do you offer a gift wrapping service?
Where has my Studio 8 account gone?
Can I use my gift card online?
How can I apply for a job with Phase Eight?
Why does your site look different?