These terms and conditions ("Terms and Conditions") apply to all Phase Eight purchase orders for one or more products (an “Order”) which you, acting in your individual capacity as a consumer ("you" or “your”) place with us, Phase Eight (Fashion & Designs) Limited, trading as Phase Eight ("we" "us" or "our"):

• online using the website which we operate from the URL: "www.phase-eight.com" and other URLS from time to time ("Website"); or
• by telephoning our Customer Services helpline.

We are registered in England (Company number: 1735454) and our registered office is 55 Kimber Road, London, SW18 4NX, United Kingdom. Our VAT Number is 863 8642 87. Phase Eight is a registered trademark of Phase Eight (Fashion & Designs) Limited.

Please note that any purchase orders made from the Channel Islands or from outside of the UK, Globale UK Limited’s (Global-e) terms and conditions: https://global-e.com/tos, and these Phase Eight terms and conditions instead apply. Global-e is our sales facilitation and e-commerce partner and is the seller on record for Channel Islands and international orders.

You should be aware that:

• We have made every effort to display as accurately as possible the colours of our products but the definition will depend on a number of factors including but not limited to your computer display settings.
• All sizes and measurements are approximate.
• All products are subject to availability. We will inform you as soon as reasonably possible if any products you have ordered are not available.
• All prices are inclusive of VAT (or similar sales taxes) where applicable at the prevailing rate for which we are responsible as the seller (but do not include delivery charges). Prices are correct at the time of order only and relate to orders placed via the website in accordance with the terms and conditions relating to the sale of goods.
• The goods and promotions that are offered on our site may not be available in stores or concessions and vice versa.

Before you place an order if you have any questions relating to these terms and conditions please contact us on 0208 877 4001. Please note that all calls to our web query line will be charged at the local or national rate depending on where you are calling from. The advertising of Phase Eight products on this website is an ‘Invitation to Treat’ and a contract between us and you will only be created in accordance with the terms and conditions set out below.

When you pay for goods costing £100+ on credit, you have additional rights to make a claim against the credit provider. If you’ve complained to us and the complaint remains unresolved after 8 weeks or we send a “deadlock” letter, you may contact the Financial Ombudsman Service. They are free and will take an independent and unbiased approach to your case. You may refer your complaint to the Ombudsman within six months of the date of our final response letter (after which time you lose this referral right). You can contact the Ombudsman:

• Online: https://www.financial-ombudsman.org.uk/
• Phone: 0300 1239 123 (standard call charges apply)
• Email: complaint.info@financial-ombudsman.org.uk
• Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

You place an order with us by completing the following process

• Add product to your shopping basket
• Proceed to check out
• Log in or proceed as a guest
• Enter your address details
• Enter your payment details
• Submit your order

To place an order on the site you must meet the following requirements:

• Legally capable of entering into binding contracts; and
• At least 18 years old, unless a parent or guardian is supervising you placing your order.

On receipt of your order, we will send you an order confirmation email to the email address which you have provided to us. This email will contain your order number and details of the goods ordered. Payment shall be taken on the day your order is placed with us and this will be confirmed to you by email. An order dispatch email will be sent when the goods are being prepared for dispatch.

The contract between us (the “Contract”) will only be formed when we take payment from you.

We may decline to accept an order in circumstances including, but not limited to:

• your payment not being authorised;
• if you do not satisfy the requirements to place an order, as set out above;
• product(s) ordered not being available from stock and/or suppliers; or
• where a pricing or product description error has occurred.

We reserve the right to cancel orders without prior notice. If we cancel any order, it will be without charge to you and any payment taken for such order will be refunded to you in accordance with our Refund Policy set out below

UK Delivery

UK Standard Delivery is £3.95 for orders under £150, FREE for orders over £150 and takes 5-7 working days.

Click and Collect services are available. For any further information Contact Us.

Premium Courier Service DHL / DX is £4.95 and takes 2 - 3 working days.

Next Working Day Delivery is £6 and takes 1-2 working days. Orders placed Mon-Thurs before 2pm will be delivered the next day. Any orders placed after 2pm will be delivered within 2 working days. Orders placed on a UK public holiday are not available for next day delivery.

Next Day Saturday Delivery is £8 and the order must be placed on Friday before 2pm to be delivered the next day on Saturday.

International Delivery

Globale UK Limited (“Global-e”) is our sales facilitation and e-commerce partner, and by placing an international order to purchase one or more of our products through the online checkout, you accept that you have read, understood and agree to Global-e’s terms of sale and privacy policy. Global-e is the seller on record for international orders, and Global-e will take your transaction payment.

UK returns are FREE and can be sent via Royal Mail.

We are unable to amend or cancel any orders once they are placed. Instead, once your order has arrived, simply follow the returns instructions enclosed and as detailed below, and where we have received your goods in accordance with our refund policy, you will be issued with a refund.

Our returns policy entitles you to a refund for item(s) bought online with a proof of purchase within 28 days of receipt.

Items must be in their original, unworn state together with valid receipt.

For reasons of hygiene we are unable to refund or exchange earrings for pierced ears, and face masks.

Important terms, conditions and exceptions apply please click here to read our full Refund Policy.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 working days after the day on which you received the goods you ordered. Notification of the cancellation must be received in writing within 14 working days, starting from the day after the goods are received. We will refund the cost of the item(s) ordered and, in addition to this, any paid delivery charge. Please note that the delivery charge refund will be to the value of standard delivery (as permitted by law)

We accept PayPal and payment cards including: Visa Debit, MasterCard, and American Express. Security checks will be conducted against any submitted payment details. Payment shall be taken on the day your order is placed with us and this will be confirmed to you by e-mail when we e-mail you to confirm your order.

We use Adyen, a payment service provider, to process any credit/debit transactions you may make on our behalf. When you place an order, you will receive an e-mail confirming your payment transaction details. You are responsible for ensuring the e-mail address and other contact details you provide to us are correct.

We will not be responsible if you do not receive the dispatch note, email or other confirmation from us because the details you have supplied are incorrect or in the event of communication failure beyond our control.

When you order products online, you will need to provide necessary personal information such as your name, email address and delivery details. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. Please take all necessary steps to ensure that the username and password is kept confidential and secure. We will not be liable for any loss or damage which may arise as a result of your failure to keep your password or account secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being or are likely to be used in an unauthorised way. If we suspect that fraudulent activity is taking place on your account, we reserve the right to refuse you access to your account, and we may delete your account

Please ensure the details you provide us with are correct and complete and inform us promptly of any changes to those details (e.g. change of email or postal address). We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order it will be without charge to you.

We treat your right to privacy very seriously. We have set out all you need to know about how we protect any information you provide when communicating with us, including when you visit our Website, in our Privacy Policy.

Any information provided to or gathered from our Website or in store in the course of providing services to you is controlled by us, Phase Eight (Fashion & Designs) Limited (trading as Phase Eight). When you interact with us by taking actions such as purchasing a product, we may ask you for certain information and you may submit personal data to us (for example, your name, date of birth, phone number, postal address, email address, contact and bank/credit card details). We collect and use this information as outlined in our existing Privacy Policy

We will not be responsible for the performance of any obligations under these terms and conditions as a result of an event beyond our reasonable control (force majeure), including (but not limited to) snow, strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, hacking, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.

Our liability to you under these Terms and Conditions will not exceed the total price charged for the items purchased and is limited to losses that were reasonably forseeable. We have no liability for any of your consequential or indirect damages. Any liability for loss or damage arising out of these terms and conditions will be limited to the extent that you cause or contribute to the loss or damage.

If you suffer any loss or damages as a result of the unauthorized use of your payment card at the checkout, we will not be responsible for such losses/ damages, and we are not responsible for notifying your card issuer or any law enforcement authority.

We may without notice and without liability suspend the checkout or the website for technical reasons including repair, maintenance and/or improvement. We cannot guarantee that the website is free from errors or uninterrupted.

Nothing in these Terms and Conditions excludes or limits our liability to you for personal injury or death caused by our negligence. Any rights you have under consumer legislation, including legal rights relating to faulty products, are not affected by these terms and conditions.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms shall be binding on us unless agreed by us in writing.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

SOCIAL

By agreeing to let us to use your image, it means we can share it across our platforms, including: in emails, on our website and on our social channels. We won't share your image with any third parties or edit your image without your consent.

Our Gift Packaging Service is available online and in our Phase Eight stores, for £3.95 per box.

You only need to add the gift box service to your order once, simply add to your bag at the checkout and we will select the correct size box for your purchase.

Gift Packaging is not available per product for multiple item orders. An order featuring multiple items will come in one gift box. This excludes shoes and hats, which are boxed separately.

We reserve the right at any time to make changes to the website, these terms and conditions, the Privacy Policy and such other policies as we may notify you of from time to time.

You will be subject to the policies and terms and conditions in force at the time you order items using the website.

Changes which we are required to make by law could apply to orders which you have already made.

For all competition and offer T&Cs click here.

This website is owned and operated by Phase Eight (Fashion & Designs) Limited, we are registered in England company registration number 1735454. 55 Kimber Road, London, SW18 4NX. VAT No: 863 8642 87

Phase Eight is committed to putting the customer first and in doing so, providing honest, transparent, and trustworthy information to our customers.

As part of our efforts, the following actions are strictly prohibited:

1. Posting fake reviews for our own products or those of competitors.
2. Incentivising reviews without full and clear disclosure.
3. Suppressing, editing, or removing legitimate negative reviews without due cause.
4. Review gating, i.e., asking only positive customers to leave reviews while filtering out negative ones.

Our commitment to managing and preventing fake, misleading, or incentivized reviews is as follows:

• We actively monitor reviews for suspicious behaviour using both manual and automated tools.
• We investigate all reports of fake or suspicious reviews.
• We will remove reviews that violate this policy and may ban those involved in fraudulent activity.

If you suspect a review is fake or misleading, please report it to: webenquiries@phase-eight.co.uk We take all complaints seriously and will investigate in accordance with this policy.

Welcome to these Phase Eight terms and conditions. These terms and conditions ("Terms and Conditions") may apply to you, acting in your individual capacity, when you interact with us, Phase Eight (Fashion & Designs) Limited, trading as Phase Eight ("we" "us" or "our"), for example: 

• online using the website (whether browsing, setting up an account, or providing information to us) which we operate from the URL: "www.phase-eight.com" and other URLS from time to time ("Website"); or 
• by telephoning our Customer Services helpline.

By interacting with us, you confirm that you have read, understood and agree to these Terms and Conditions and you agree to be bound by them.

Globale UK Limited (“Global-e”) is our sales facilitation and e-commerce partner, and by placing an international order to purchase one or more of our products though the online checkout, you accept that you have read, understood and agree to Global-e’s terms of sale and privacy policy. Global-e is the seller on record for international orders, and Global-e will take your transaction payment.

We are an English registered company and this website and the information and marketing materials contained on it are provided in the English language only. Please contact our team if you require Customer Services team for assistance.

When you pay for goods costing £100+ on credit, you have additional rights to make a claim against the credit provider. If you’ve complained to us and the complaint remains unresolved after 8 weeks or we send a “deadlock” letter, you may contact the Financial Ombudsman Service. They are free and will take an independent and unbiased approach to your case. You may refer your complaint to the Ombudsman within six months of the date of our final response letter (after which time you lose this referral right). You can contact the Ombudsman:

• Online: https://www.financial-ombudsman.org.uk/
• Phone: 0300 1239 123 (standard call charges apply)
• Email: complaint.info@financial-ombudsman.org.uk
• Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

All copyright and other intellectual property rights in the content provided on this website is and shall remain vested in us or our licensors, and you may only use this content if expressly authorised by us or our licensors. You shall not commercially exploit, copy, reproduce, transfer, publish or display such content.

We treat your right to privacy very seriously. We have set out all you need to know about how we protect any information you provide when communicating with us, including when you visit our Website, in our Privacy Policy. To fulfil our obligations to you under these Terms and Conditions, we may communicate with you by email and by posting notices on the Website. You agree to receive communications from us electronically in this way and that electronic communications will satisfy any legal requirement for communications be in writing.

Any information provided to or gathered from our Website or instore in the course of providing services to you is controlled by us, Phase Eight (Fashion & Designs) Limited (trading as Phase Eight). We are registered in England (Company number: 01735454) and our registered office is: 55 Kimber Road, London, United Kingdom, SW18 4NX. Our VAT Number is 863 8642 87. Phase Eight is a registered trademark of Phase Eight (Fashion & Designs) Limited. When you create an account or purchase a product, we will ask you for certain information and you may submit personal data to us (for example, your name, date of birth, phone number, postal address, email address, contact and bank/credit card details). We collect and use this information as outlined in our existing Privacy Policy.

If during our order process you have consented to receive marketing communications, or if you have provided your details on our web sign-up page or in one of our stores, we may send you updates and information by post and/or email. If you want to unsubscribe from marketing emails please select unsubscribe at the bottom of any marketing email or send us a message at info@phase-eight.co.uk

When you order products online, you will need to provide necessary personal information such as your name, email address and delivery details. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. Please take all necessary steps to ensure that the username and password is kept confidential and secure. We will not be liable for any loss or damage which may arise as a result of your failure to keep your password or account secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being or are likely to be used in an unauthorised way. If we suspect that fraudulent activity is taking place on your account, we reserve the right to refuse you access to your account, and we may delete your account.

Please ensure the details you provide us with are correct and complete and inform us promptly of any changes to those details (e.g. change of email or postal address). We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order it will be without charge to you.

We reserve the right at any time to make changes to the Website, these Terms and Conditions, the Privacy Policy and such other policies. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, they will be deemed severable and will not affect the validity or enforceability of the remaining terms and conditions.

If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.

Nothing in these Terms and Conditions excludes or limits our liability to you for personal injury or death caused by our negligence. Any rights you have under consumer legislation, including legal rights relating to faulty products, are not affected by these terms and conditions. We do not accept liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Terms and Conditions or your use of the Website.

We may send an email if you put an item/s in your basket, but leave the site while you are logged into your account. These emails are not promotional emails. They should assist you in your checkout. Therefore, if you unsubscribe from the checkout assistance emails you will not be automatically unsubscribed from the Phase Eight marketing communications. This would need to be done separately.

If you have agreed to receive marketing emails, we may from time to time notify you of special promotional offers and events (including sale previews). These offers may run alongside promotions in our standalone stores or at one or more of our partner department stores, as notified to you via email or in store.

We may send you invitations to special events in your local stores in addition to new store openings nearby to your local stores. All event details (including any accompanying special offers) are to be determined by us at our sole discretion.

From time to time, we may ask for feedback from you via email and/or select you to be invited to attend a Phase Eight customer forum at our head office and/or at your local store(s). If you are invited to provide feedback on our services, products, or marketing via email and you elect to do so, you may be entered into a prize draw, details of which will be provided to you in the email.

If you have signed up for marketing emails you may be notified of benefits via email and so you should ensure that Phase Eight is designated as a 'safe sender' on your email systems. 
Benefits are valid until the date specified by us in the relevant email communication to you and must be redeemed by such date. Benefits are to be redeemed in certain stores as notified to you. The redemption of a benefit is subject to: these Terms and Conditions; the Website Terms and Conditions (if applicable); and any further terms and conditions advised at issuance. 
No cash alternative will be available and benefits cannot be used in conjunction with any other offer or discount. Benefits cannot be re-sold, transferred or assigned. 
Benefits may be offered regardless of spend with Phase Eight.

For all competition and offer T&Cs click here. 

Please refer to the Frequently Asked Questions section of the Website or contact our Customer Services team:
Tel: 0208 877 4001 
Email: info@phase-eight.co.uk

Phase Eight is committed to putting the customer first and in doing so, providing honest, transparent, and trustworthy information to our customers.

As part of our efforts, the following actions are strictly prohibited:

1. Posting fake reviews for our own products or those of competitors.
2. Incentivising reviews without full and clear disclosure.
3. Suppressing, editing, or removing legitimate negative reviews without due cause.
4. Review gating, i.e., asking only positive customers to leave reviews while filtering out negative ones.

Our commitment to managing and preventing fake, misleading, or incentivized reviews is as follows:

• We actively monitor reviews for suspicious behaviour using both manual and automated tools.
• We investigate all reports of fake or suspicious reviews.
• We will remove reviews that violate this policy and may ban those involved in fraudulent activity.

If you suspect a review is fake or misleading, please report it to: webenquiries@phase-eight.co.uk We take all complaints seriously and will investigate in accordance with this policy.

Welcome to these Phase Eight terms and conditions. These terms and conditions ("Terms and Conditions") may apply to you, acting in your individual capacity, when you interact with us, Phase Eight (Fashion & Designs) Limited, trading as Phase Eight ("we" "us" or "our"), for example: 

• online using the website (whether browsing, setting up an account, or providing information to us) which we operate from the URL: "www.phase-eight.com" and other URLS from time to time ("Website"); or
• by telephoning our Customer Services helpline.

By interacting with us, you confirm that you have read, understood and agree to these Terms and Conditions and you agree to be bound by them.

Globale UK Limited (“Global-e”) is our sales facilitation and e-commerce partner, and by placing an international order to purchase one or more of our products though the online checkout, you accept that you have read, understood and agree to Global-e’s terms of sale and privacy policy. Global-e is the seller on record for international orders, and Global-e will take your transaction payment.

We are an English registered company and this website and the information and marketing materials contained on it are provided in the English language only. Please contact our team if you require Customer Services team for assistance.

When you pay for goods costing £100+ on credit, you have additional rights to make a claim against the credit provider. If you’ve complained to us and the complaint remains unresolved after 8 weeks or we send a “deadlock” letter, you may contact the Financial Ombudsman Service. They are free and will take an independent and unbiased approach to your case. You may refer your complaint to the Ombudsman within six months of the date of our final response letter (after which time you lose this referral right). You can contact the Ombudsman:

• Online: https://www.financial-ombudsman.org.uk/
• Phone: 0300 1239 123 (standard call charges apply)
• Email: complaint.info@financial-ombudsman.org.uk
• Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

All copyright and other intellectual property rights in the content provided on this website is and shall remain vested in us or our licensors, and you may only use this content if expressly authorised by us or our licensors. You shall not commercially exploit, copy, reproduce, transfer, publish or display such content.

We treat your right to privacy very seriously. We have set out all you need to know about how we protect any information you provide when communicating with us, including when you visit our Website, in our Privacy Policy. To fulfil our obligations to you under these Terms and Conditions, we may communicate with you by email and by posting notices on the Website. You agree to receive communications from us electronically in this way and that electronic communications will satisfy any legal requirement for communications be in writing.

Any information provided to or gathered from our Website or instore in the course of providing services to you is controlled by us, Phase Eight (Fashion & Designs) Limited (trading as Phase Eight). We are registered in England (Company number: 01735454) and our registered office is: 55 Kimber Road, London, United Kingdom, SW18 4NX. Our VAT Number is 863 8642 87. Phase Eight is a registered trademark of Phase Eight (Fashion & Designs) Limited. When you create an account or purchase a product, we will ask you for certain information and you may submit personal data to us (for example, your name, date of birth, phone number, postal address, email address, contact and bank/credit card details). We collect and use this information as outlined in our existing Privacy Policy.

If during our order process you have consented to receive marketing communications, or if you have provided your details on our web sign-up page or in one of our stores, we may send you updates and information by post and/or email. If you want to unsubscribe from marketing emails please select unsubscribe at the bottom of any marketing email or send us a message at info@phase-eight.co.uk

When you order products online, you will need to provide necessary personal information such as your name, email address and delivery details. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. Please take all necessary steps to ensure that the username and password is kept confidential and secure. We will not be liable for any loss or damage which may arise as a result of your failure to keep your password or account secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being or are likely to be used in an unauthorised way. If we suspect that fraudulent activity is taking place on your account, we reserve the right to refuse you access to your account, and we may delete your account.

Please ensure the details you provide us with are correct and complete and inform us promptly of any changes to those details (e.g. change of email or postal address). We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order it will be without charge to you.

We reserve the right at any time to make changes to the Website, these Terms and Conditions, the Privacy Policy and such other policies. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, they will be deemed severable and will not affect the validity or enforceability of the remaining terms and conditions.

If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.

Nothing in these Terms and Conditions excludes or limits our liability to you for personal injury or death caused by our negligence. Any rights you have under consumer legislation, including legal rights relating to faulty products, are not affected by these terms and conditions. We do not accept liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Terms and Conditions or your use of the Website.

We may send an email if you put an item/s in your basket, but leave the site while you are logged into your account. These emails are not promotional emails. They should assist you in your checkout. Therefore, if you unsubscribe from the checkout assistance emails you will not be automatically unsubscribed from the Phase Eight marketing communications. This would need to be done separately.

If you have agreed to receive marketing emails, we may from time to time notify you of special promotional offers and events (including sale previews). These offers may run alongside promotions in our standalone stores or at one or more of our partner department stores, as notified to you via email or in store.

We may send you invitations to special events in your local stores in addition to new store openings nearby to your local stores. All event details (including any accompanying special offers) are to be determined by us at our sole discretion.

From time to time, we may ask for feedback from you via email and/or select you to be invited to attend a Phase Eight customer forum at our head office and/or at your local store(s). If you are invited to provide feedback on our services, products, or marketing via email and you elect to do so, you may be entered into a prize draw, details of which will be provided to you in the email.

If you have signed up for marketing emails you may be notified of benefits via email and so you should ensure that Phase Eight is designated as a 'safe sender' on your email systems. 
Benefits are valid until the date specified by us in the relevant email communication to you and must be redeemed by such date. Benefits are to be redeemed in certain stores as notified to you. The redemption of a benefit is subject to: these Terms and Conditions; the Website Terms and Conditions (if applicable); and any further terms and conditions advised at issuance. 
No cash alternative will be available and benefits cannot be used in conjunction with any other offer or discount. Benefits cannot be re-sold, transferred or assigned. 
Benefits may be offered regardless of spend with Phase Eight.

For all competition and offer T&Cs click here. 

Please refer to the Frequently Asked Questions section of the Website or contact our Customer Services team:
Tel: 0208 877 4001 
Email: info@phase-eight.co.uk

Phase Eight is committed to putting the customer first and in doing so, providing honest, transparent, and trustworthy information to our customers.

As part of our efforts, the following actions are strictly prohibited:

1. Posting fake reviews for our own products or those of competitors.
2. Incentivising reviews without full and clear disclosure.
3. Suppressing, editing, or removing legitimate negative reviews without due cause.
4. Review gating, i.e., asking only positive customers to leave reviews while filtering out negative ones.

Our commitment to managing and preventing fake, misleading, or incentivized reviews is as follows:

• We actively monitor reviews for suspicious behaviour using both manual and automated tools.
• We investigate all reports of fake or suspicious reviews.
• We will remove reviews that violate this policy and may ban those involved in fraudulent activity.

If you suspect a review is fake or misleading, please report it to: webenquiries@phase-eight.co.uk We take all complaints seriously and will investigate in accordance with this policy.

Welcome to these Phase Eight terms and conditions. These terms and conditions ("Terms and Conditions") may apply to you, acting in your individual capacity, when you interact with us, Phase Eight (Fashion & Designs) Limited, trading as Phase Eight ("we" "us" or "our"), for example: 

• online using the website (whether browsing, setting up an account, or providing information to us) which we operate from the URL: "www.phase-eight.com" and other URLS from time to time ("Website"); or 
• by telephoning our Customer Services helpline.

By interacting with us, you confirm that you have read, understood and agree to these Terms and Conditions and you agree to be bound by them.

Globale UK Limited (“Global-e”) is our sales facilitation and e-commerce partner, and by placing an international order to purchase one or more of our products though the online checkout, you accept that you have read, understood and agree to Global-e’s terms of sale and privacy policy. Global-e is the seller on record for international orders, and Global-e will take your transaction payment.

We are an English registered company and this website and the information and marketing materials contained on it are provided in the English language only. Please contact our team if you require Customer Services team for assistance.

When you pay for goods costing £100+ on credit, you have additional rights to make a claim against the credit provider. If you’ve complained to us and the complaint remains unresolved after 8 weeks or we send a “deadlock” letter, you may contact the Financial Ombudsman Service. They are free and will take an independent and unbiased approach to your case. You may refer your complaint to the Ombudsman within six months of the date of our final response letter (after which time you lose this referral right). You can contact the Ombudsman:

• Online: https://www.financial-ombudsman.org.uk/
• Phone: 0300 1239 123 (standard call charges apply)
• Email: complaint.info@financial-ombudsman.org.uk
• Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

All copyright and other intellectual property rights in the content provided on this website is and shall remain vested in us or our licensors, and you may only use this content if expressly authorised by us or our licensors. You shall not commercially exploit, copy, reproduce, transfer, publish or display such content.

We treat your right to privacy very seriously. We have set out all you need to know about how we protect any information you provide when communicating with us, including when you visit our Website, in our Privacy Policy. To fulfil our obligations to you under these Terms and Conditions, we may communicate with you by email and by posting notices on the Website. You agree to receive communications from us electronically in this way and that electronic communications will satisfy any legal requirement for communications be in writing.

Any information provided to or gathered from our Website or instore in the course of providing services to you is controlled by us, Phase Eight (Fashion & Designs) Limited (trading as Phase Eight). We are registered in England (Company number: 01735454) and our registered office is: 55 Kimber Road, London, United Kingdom, SW18 4NX. Our VAT Number is 863 8642 87. Phase Eight is a registered trademark of Phase Eight (Fashion & Designs) Limited. When you create an account or purchase a product, we will ask you for certain information and you may submit personal data to us (for example, your name, date of birth, phone number, postal address, email address, contact and bank/credit card details). We collect and use this information as outlined in our existing Privacy Policy.

If during our order process you have consented to receive marketing communications, or if you have provided your details on our web sign-up page or in one of our stores, we may send you updates and information by post and/or email. If you want to unsubscribe from marketing emails please select unsubscribe at the bottom of any marketing email or send us a message at info@phase-eight.co.uk

When you order products online, you will need to provide necessary personal information such as your name, email address and delivery details. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. Please take all necessary steps to ensure that the username and password is kept confidential and secure. We will not be liable for any loss or damage which may arise as a result of your failure to keep your password or account secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being or are likely to be used in an unauthorised way. If we suspect that fraudulent activity is taking place on your account, we reserve the right to refuse you access to your account, and we may delete your account. 

Please ensure the details you provide us with are correct and complete and inform us promptly of any changes to those details (e.g. change of email or postal address). We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order it will be without charge to you.

We reserve the right at any time to make changes to the Website, these Terms and Conditions, the Privacy Policy and such other policies. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, they will be deemed severable and will not affect the validity or enforceability of the remaining terms and conditions.

If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.

Nothing in these Terms and Conditions excludes or limits our liability to you for personal injury or death caused by our negligence. Any rights you have under consumer legislation, including legal rights relating to faulty products, are not affected by these terms and conditions. We do not accept liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Terms and Conditions or your use of the Website.

We may send an email if you put an item/s in your basket, but leave the site while you are logged into your account. These emails are not promotional emails. They should assist you in your checkout. Therefore, if you unsubscribe from the checkout assistance emails you will not be automatically unsubscribed from the Phase Eight marketing communications. This would need to be done separately.

If you have agreed to receive marketing emails, we may from time to time notify you of special promotional offers and events (including sale previews). These offers may run alongside promotions in our standalone stores or at one or more of our partner department stores, as notified to you via email or in store.

We may send you invitations to special events in your local stores in addition to new store openings nearby to your local stores. All event details (including any accompanying special offers) are to be determined by us at our sole discretion.

From time to time, we may ask for feedback from you via email and/or select you to be invited to attend a Phase Eight customer forum at our head office and/or at your local store(s). If you are invited to provide feedback on our services, products, or marketing via email and you elect to do so, you may be entered into a prize draw, details of which will be provided to you in the email.

If you have signed up for marketing emails you may be notified of benefits via email and so you should ensure that Phase Eight is designated as a 'safe sender' on your email systems. 
Benefits are valid until the date specified by us in the relevant email communication to you and must be redeemed by such date. Benefits are to be redeemed in certain stores as notified to you. The redemption of a benefit is subject to: these Terms and Conditions; the Website Terms and Conditions (if applicable); and any further terms and conditions advised at issuance. 
No cash alternative will be available and benefits cannot be used in conjunction with any other offer or discount. Benefits cannot be re-sold, transferred or assigned. 
Benefits may be offered regardless of spend with Phase Eight.

For all competition and offer T&Cs click here. 

Please refer to the Frequently Asked Questions section of the Website or contact our Customer Services team:
Tel: 0208 877 4001 
Email: info@phase-eight.co.uk

Phase Eight is committed to putting the customer first and in doing so, providing honest, transparent, and trustworthy information to our customers.

As part of our efforts, the following actions are strictly prohibited:

1. Posting fake reviews for our own products or those of competitors.
2. Incentivising reviews without full and clear disclosure.
3. Suppressing, editing, or removing legitimate negative reviews without due cause.
4. Review gating, i.e., asking only positive customers to leave reviews while filtering out negative ones.

Our commitment to managing and preventing fake, misleading, or incentivized reviews is as follows:

• We actively monitor reviews for suspicious behaviour using both manual and automated tools.
• We investigate all reports of fake or suspicious reviews.
• We will remove reviews that violate this policy and may ban those involved in fraudulent activity.

If you suspect a review is fake or misleading, please report it to: webenquiries@phase-eight.co.uk We take all complaints seriously and will investigate in accordance with this policy.