FREE store returns

Bring your order to any of our standalone stores for the quickest way to get a free return. Find your nearest store here and you’ll get your refund sooner.

Royal Mail returns

• Register your return on the online portal
• Your QR code will be emailed to you
• Package up your items and bring them to your Royal Mail location
• Show your QR code at the location, they will scan it and print a label for you
• Postal returns cost £1.95 and will be deducted from your refund amount

Any questions? Our customer care team is here to help

Still have a question? See our FAQs page for more information on our returns process.

To return your purchase via post:

• Attach the Royal Mail returns label from your dispatch note to your parcel, making sure you've removed the original address label.
• Package your parcel securely and ideally the goods should be returned in their original packaging.
• Take the parcel to the Post Office. You will be issued with a receipt, which should be kept safe until your refund is processed.
• You can track the progress of your returned parcel by using the Royal Mail tracking link on your proof of postage receipt.
• Please allow 14 working days for returns to be received by our distribution centre and processed from the date of posting.
• Once your return is processed you will be notified by email.
• It can take up to 3-5 days for the refund to be processed by your bank, in addition to the up to 14 working days for the items to arrive back at our warehouse.
• Refunds will be credited to the payment card, Gift Card or PayPal account used to make the purchase minus the £1.95 return fee. Please keep your Gift Card as Gift Card payments will be refunded before other methods.
• If you’ve received an email confirming your refund but can’t see the money in your account after 3 working days, please contact your bank/card issuer. We are not liable and cannot take responsibility for any bank charges that you may incur during the refund process.
• If you cannot find or did not receive your return label, please obtain one here.
• To return items by mail using Royal Mail, please send to the below returns address:
  Phase Eight
  Unit 1B
  James Swallow Way
  London Medway Commercial Park
  Hoo
  Kent
  ME3 9GX

We are currently unable to offer exchanges by post for online purchases. Alternatively, you can place a subsequent order for the new product and return the original product via our free returns options outlined above.

We do not offer exchanges in store for branded products.

• Regrettably we are unable to cancel any orders once they have been placed. You can, of course, return any unsuitable items to us when they arrive using the enclosed returns label.
• If your order has already left our warehouse then unfortunately it is not possible to cancel. Instead once your order has arrived simply follow the returns process above.

• Regrettably we are unable to cancel any orders once they have been placed. You can, of course, return any unsuitable items to us when they arrive through our international partner Global-e returns portal here for quick and easy returns.
• If your order has already left our warehouse then unfortunately it is not possible to cancel. Instead once your order has arrived simply follow the returns process above.